Distance Sales Agreement

Platform provider: MATCHABIT SPOR TEKNOLOJILERI LIMITED SIRKETI, Cevizli Mah. Zuhal Cad. A Blok No: 46 Ic Kapi No: 50 Maltepe / Istanbul, Turkiye, [email protected].

User: the person creating, joining, registering for, or paying for an activity through Matchabit.

Operator: the club, organization, coach, tournament organizer, or venue that provides the underlying court, tournament, coaching, rental, or venue service when applicable.

This agreement covers distance sale and performance terms for Matchabit-mediated reservations, match participation, tournament registration, coaching sessions, packages, rentals, service fees, and related online payment services.

Matchabit operates the platform and may collect online payments where enabled. The operator may be the provider or seller of the underlying venue, event, coaching, or rental service.

Activity name, date, time, location, seller/operator, selected payment method, price, package usage, rentals, service fee, and cancellation summary are displayed in the application before confirmation.

For auto-book matches, final court reservation and final price can depend on the match becoming full and the court being successfully reserved.

The user accepts the displayed terms by confirming the activity or payment in the application.

Pay Now payments are processed online through the available payment provider and are subject to provider, bank, anti-fraud, payout, and settlement controls.

Pay at Venue payments are collected by the operator at the venue. Matchabit does not collect those funds online and cannot refund venue-collected cash or card payments through the online provider.

Service is performed by making the confirmed reservation, registration, coaching participation, package use, rental selection, or activity access available to the user according to the displayed activity terms.

Cancellation and refund outcomes depend on activity type, payment method, payment time, activity start time, package/rental state, club or organization configuration, and provider settlement state.

Where stricter cancellation conditions determined by the operator and notified through the application exist, those rules apply first.

Online refunds are processed under the applicable Matchabit payment policy. Some cases require manual review instead of automatic provider refund.

Venue-collected payments must be handled by the operator unless the application explicitly says otherwise.

Because reservations, tournaments, coaching sessions, and rentals are time-specific leisure, sport, or event services, statutory withdrawal rights may be limited or excluded after confirmation or once service performance begins, to the extent permitted by applicable law.

The user still has the cancellation and refund rights shown in the application and summarized in the reservation policy.

The user must provide accurate account and payment information, follow venue and operator rules, arrive on time, and use the application only for lawful purposes.

The operator is responsible for venue access, court/service delivery, coaching delivery, local safety rules, and stricter operator policies communicated through Matchabit.

If the user adds a friend or guest, the user confirming the action is responsible for that participant payment unless the application states otherwise.

Personal data is processed under the Matchabit Privacy Policy and applicable law. Transaction logs, confirmations, payment records, policy versions, and application records may be used as evidence.

For support, cancellation, refund, or legal questions, contact [email protected]. Consumer and court rights under mandatory law remain reserved.