Reservation Policy
Updated 2026-02-23
This page summarizes reservation policy scenarios. Club-specific rules and local law may override these examples. Tournament registration may require selecting a payment option before joining.
Auto-book partner match scenario
Refund rules
- Refund outcomes depend on payment status, cancellation timing, and club policy.
- Auto-book matches may be cancelled if no suitable court is available when the match becomes full. Refund handling depends on club policy.
- Cancellation windows depend on club policy and venue rules.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Reservation rules
- Match visibility can be public or private. Private matches are invite-only.
- For auto-book matches, court assignment happens after enough players join.
- Advance booking window depends on club configuration.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Payment rules
- Payment for this flow is handled at booking confirmation according to club configuration.
- Available payment methods depend on club configuration.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Booking rules
- Please arrive on time. Late arrivals may reduce playable time.
- Players must follow club and venue rules, equipment policies, and staff instructions.
- If an auto-book reservation cannot be fulfilled by the club, the match may be cancelled.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Instant-book partner match scenario
Refund rules
- Refund outcomes depend on payment status, cancellation timing, and club policy.
- If you pay at the venue, Matchabit does not process an online refund for this reservation.
- Cancellation windows depend on club policy and venue rules.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Reservation rules
- Match visibility can be public or private. Private matches are invite-only.
- For instant-book matches, the selected club and court are reserved during booking.
- Advance booking window depends on club configuration.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Payment rules
- Payment is collected at the venue, directly by the club or venue staff.
- For instant booking, payment can be pay at venue or online payment depending on club configuration.
- Tournament registration may require selecting a payment option before joining.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Booking rules
- Please arrive on time. Late arrivals may reduce playable time.
- Players must follow club and venue rules, equipment policies, and staff instructions.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
External / non-partner match scenario
Refund rules
- Refund outcomes depend on payment status, cancellation timing, and club policy.
- For non-partner locations, booking and refund handling are managed outside Matchabit by the venue or organizer.
- Cancellation windows depend on club policy and venue rules.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Reservation rules
- Match visibility can be public or private. Private matches are invite-only.
- For external matches, venue reservation is the match creator's responsibility.
- Advance booking window depends on club configuration.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Payment rules
- Any payment for non-partner locations must be settled directly with the venue or organizer.
- Available payment methods depend on club configuration.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.
Booking rules
- Please arrive on time. Late arrivals may reduce playable time.
- Players must follow club and venue rules, equipment policies, and staff instructions.
- Matchabit does not guarantee court availability for non-partner location matches.
- Club-specific rules, local regulations, or payment provider terms may override these general rules.